DESCRIPTION OF AREA OF LAW
DEFENDANT Personal Injury and associated Damage

MAIN OBJECTIVE
To assist the team to ensure the maintenance of quality and protocol when dealing with Client Matters.

MAIN TASKS
Defending litigated personal injury claims following road traffic accidents; (small claims, fast track and multi-track)
Dealing with the investigation of fatal accidents including representation at police interviews, inquests and Magistrates Court proceedings:
To ensure that all service standards are met.
To ensure that all targets are met.
To assist with regular audits of the quality of the work conducted within the team.
To ensure that all client work is progressed expeditiously and that the client is kept regularly informed.
At all times, to exercise high standards of client care in a professional manner.
To ensure the confidentiality of all the Firm’s clients and client documentation and information.
To achieve agreed levels of billing and time recording.
To ensure good working relationships with external institutions and organisations.
If required, to assist in the supervision, development and support of other members of staff, including other fee-earners.
Ensure case conferences are regularly held with team members.
Provide advice and guidance re: issues arising on individual cases.
Provide advice and guidance re: suppliers to be used (eg: counsel and experts etc.,)
To liaise with the Team secretary on secretarial issues and concerns.
Technical processes:

To use at all times where appropriate the pre-defined technical processes of the firm relating to the management of the client’s claim.
Review and prioritise all incoming post on the date of receipt.
Review and sign all outgoing letters of advice to clients
Update technical processes on receipt of post on matters where a key date is involved.
By reference to the WIP lists distributed to team leaders ensure matters are billed on conclusion of the claim with the relevant information passed to accounts promptly.

Conflicts, complaints and negligence:

Ensure that all conflicts, complaints and potential acts of negligence are reported immediately to the Technical Manager

File closure:

Files are closed in a timely manner and all relevant information provided to accounts.

Client contact :

To assist the Manager in liaising with clients to ensure their needs are being met and to see if we can serve them further or better.
To assist in the compilation and coordination of the monthly case data required by the Client
To assist with the co-ordination of any other inter-client initiatives such as in-house surgery etc.,

Fee-earning and managing own case-load:

To take responsibility for and attend to self-development.
Ensuring that all client work is progressed expeditiously and that all client service standards are met.
To exercise high standards of client care.
To achieve hourly and billing targets.
To take responsibility for own training needs and ensure any Law Society Practice requirements are met.


EDUCATION AND EXPERIENCE:
Experience in dealing with Credit Hire cases essential
Experience of working within Legal/Insurance/Customer Service environment desirable
Proven experience Personal Injury – Defendant preferred
ILEX qualified
Some Management experience desirable
Good standard of Microsoft Word and Excel
Case Management experience desirable
Good numerical skills
GCSE/O levels English and Maths

SKILLS/ABILITIES
Ability to work as a member of a team whilst leading the team
Ability to communicate efficiently with clients by telephone and written communication
Professional ability - discretion in dealing with client’s personal matters.
Ability to work under pressure, attention to detail important.
Must be able to use own initiative and prioritise.
Good sense of humour is essential

HOURS OF WORK
Mon to Friday 9am to 5pm with an hour for lunch.

BENEFITS
Contributory pension scheme after three months service. Firm wide bonus scheme. Death in service benefit. Interest free season ticket loan. 25 days holidays, Study leave, Reduced rates for private medical insurance.


This firm welcomes applications from all sections of the community irrespective of race, sex or disability.

**Please contact Joanna or Victoria for Immediate interview. **





CONTACT
Telephone: 01372 818299

Lloyd Recruitment - Epsom
56 High Street
Epsom
Surrey
KT19 8AJ