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IT Helpdesk Support Jobs in Walton-On-Thames on your local Walton-On-Thames jobs site. Careers in Walton-On-Thames, local employment and work in Walton-On-Thames.
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IT Helpdesk Support
- Posted By: Career Outlook LTD
-
Address:
- 40 Guildford Street
- Chertsey
- Surrey
- KT16 9BE
- Date Posted: 6th Sep 2010
- Salary: £20,000-£25,000 pa
- Location: Walton-On-Thames
- Reference Code: CO-ITsupport
- Views Since Posting: 65
- Full Description:
IT Helpdesk Support - 1st & 2nd Line support, Walton on Thames - £20,000-£25,000 pa
Provide first and second line service desk support to internal customers, assisting with hardware, software and user issues via telephone and e-mail.
Provide support to the business by:
•Answering, recording, routing and tracking incoming service desk calls and e-mails through to a satisfactory resolution.
•Working with service desk analysts to support the IT function to deliver support to clubs.
RESPONSIBILITIES & ACCOUNTABILITIES
•Provide 1st and 2nd line support, answering, logging and tracking queries via phone or e-mail.
•Maintain a high degree of customer service for all support queries.
•Take ownership of user queries being proactive at all times.
•Ensure all calls and e-mails are accurately recorded on the service desk system.
•Working with service desk team and the service desk manager to maintain an accurate up to date log of any software or hardware issues detected.
•Provide telephone/e-mail support to users through training and advice.
•Accurately log and allocate complex enquiries to the relevant senior technical resource.
•Ensure where necessary for issues that cannot be resolved internally the appropriate external technical resource is contacted and managed through to resolution providing regular updates to the customer.
3. SKILLS / ATTRIBUTES, KNOWLEDGE & CIRCUMSTANCES
Skills / Attributes:
•At least 1-2 years previous service/helpdesk (telephone support) experience.
•Excellence customer service skills
•Use of service/helpdesk tracking systems
•Experience in break-fix resolution for remote locations
•Excellent verbal communication skills
Knowledge
•Knowledge of Microsoft based operating systems with emphasis on windows XP and 2003
•Understanding of PC hardware set up and configuration
•Terminal Services/Citrix environment
Circumstances
•Service level target environment
•Flexible working as required.
5. PREFERRED QUALIFICATIONS & EXPERIENCE
Education:
•Higher Education or Degree Level
Experience:
•Working in a support or service environment or IT technical environment
Provide first and second line service desk support to internal customers, assisting with hardware, software and user issues via telephone and e-mail.
Provide support to the business by:
•Answering, recording, routing and tracking incoming service desk calls and e-mails through to a satisfactory resolution.
•Working with service desk analysts to support the IT function to deliver support to clubs.
RESPONSIBILITIES & ACCOUNTABILITIES
•Provide 1st and 2nd line support, answering, logging and tracking queries via phone or e-mail.
•Maintain a high degree of customer service for all support queries.
•Take ownership of user queries being proactive at all times.
•Ensure all calls and e-mails are accurately recorded on the service desk system.
•Working with service desk team and the service desk manager to maintain an accurate up to date log of any software or hardware issues detected.
•Provide telephone/e-mail support to users through training and advice.
•Accurately log and allocate complex enquiries to the relevant senior technical resource.
•Ensure where necessary for issues that cannot be resolved internally the appropriate external technical resource is contacted and managed through to resolution providing regular updates to the customer.
3. SKILLS / ATTRIBUTES, KNOWLEDGE & CIRCUMSTANCES
Skills / Attributes:
•At least 1-2 years previous service/helpdesk (telephone support) experience.
•Excellence customer service skills
•Use of service/helpdesk tracking systems
•Experience in break-fix resolution for remote locations
•Excellent verbal communication skills
Knowledge
•Knowledge of Microsoft based operating systems with emphasis on windows XP and 2003
•Understanding of PC hardware set up and configuration
•Terminal Services/Citrix environment
Circumstances
•Service level target environment
•Flexible working as required.
5. PREFERRED QUALIFICATIONS & EXPERIENCE
Education:
•Higher Education or Degree Level
Experience:
•Working in a support or service environment or IT technical environment
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