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Loans Admin

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Posted By: Office Angels - Kingston
Address:
- 89/91 Clarence StreetKingston-upon-Thames
- Surrey
- KT1 1QY
Date Posted: 26th Jul 2010
Salary: £16500 - £17000 per annum + benefits
Location: Kingston Upon Thames
Reference Code: Loans Admin
Views Since Posting: 46
Full Description:

LOAN ADMINISTRATOR x3

An experienced administrator is needed for a busy and demanding role based in the heart of Tolworth. A solid/proven administration background is needed for this busy and demanding role.

£16,500 to £17,000

Key Responsibilities:
• Data inputting customer details of loan applications on to in-house system.
• Eye for details is needed as you will be checking customer details prior to authorising loans
• Providing 1st Class Customer Service to clients and customers
• General day to day administrative duties such as faxing, filing, scanning

Measures of Success:
• Achieve 5% or less lost call ratio (departmental)
• Attendance / timekeeping 100%
• Achieve 85% of higher call evaluations
• Achieve 90% of higher e-mail evaluations
• Input and underwrite all new loan applications within 24 hours of receipt
• Below 2% error rate.
• Consistently demonstrate a high level of daily productivity.

Competencies/Skills/Experience:
• Eye for detail
• Initiative
• Intermediary knowledge of word
• Telephone-based customer service experience
• Minimum qualifications: educated to GCSE standard or equivalent in English and Maths at C-grade or above
• Professional & friendly manner
• Able to problem solve
• Self Motivated, forward thinking
• Organised & team player

Candidates must live within 5 mile radius or Surbiton as easy access to get to the company due to no free parking.

Office Angels is acting as an Employment Agency in relation to this vacancy.

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