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• London Se
• Posted 11th Aug 2010
• 
• Posted by: Hot Recruitment Consultants Ltd
• Salary: £18000 - £21000 per annum
• Job Type: Permanent
• Address: 54 CLARENDON ROAD
  WATFORD
  HERTFORDSHIRE,
  WD17 1DU
  
• Contact: 01923 431789
• Reference: 2493
• This job has been viewed 409 times since it was posted.

Job Description

Our client is a hugely successful car retail group who operate around 40 dealerships across the UK and an excellent opportunity has arisen for a Customer Advisor within the Service Department of their Clapham dealership.

As the first point of contact for customers, the successful candidate will play a key role in the success of the Service Department. The Customer Advisor plays vital role in helping the team to maintain high standards of customer care and satisfaction at all times.

The role is also key in helping the Service department to maximise its profitability through the use of professional sales techniques and enhancing customer awareness of available workshop services. The main responsibilities of the role include the following:

• €¢ To engage with all customers and visitors promptly, professionally and courteously at all times.

• €¢ Ensure presence at service reception desk to enable all customer queries to be answered swiftly in person or by telephone.

• €¢ Initiate job documentation and maintain customer records and follow up systems.

• €¢ Provide customer estimates according to company policy on schedules, time and pricing.

• €¢ Document all warranty work as per manufacturer requirements and dealership policy.

• €¢ Ensure all work has been carried out as detailed and charged for.

• €¢ Maintain effective liaison with workshop staff.

With a professional, enthusiastic and positive approach, you will be educated to a minimum of GCSE level or equivalent. With the ability to build and maintain effective professional relationships with customers and colleagues, you will have excellent attention to detail and good planning and organisational skills.

Motor Trade Service Advisor experience would be great but a solid work record in Customer Service with experience gained from a professional environment is absolutely essential. Along with good communication and interpersonal skills, you must have the ability to influence others and be committed to achieving high levels of customer satisfaction.

You will receive:

• €¢ A competitive salary of 18K basic with an ote of 21K

• €¢ Generous holiday entitlement

• €¢ Employee car ownership schemes

• €¢ Car purchase discounts

• €¢ Childcare Vouchers

• €¢ Competitive family friendly provisions

• €¢ Pension Scheme

• €¢ Share Incentive Scheme

All applicants should hold a full UK Driving Licence. Applications will only be considered if we are provided with a full CV, detailing your work experience and dates of employment. Please note, only suitable applicants will be contacted.

We look forward to hearing from you!